Customers generally find the product's appearance to be great, with many appreciating its beauty and how it enhances their space. The color is often described as nice and as pictured, though some reviewers have noted discrepancies, with the product appearing more beige than gray. Opinions on softness are mixed, with some finding it soft and cozy, while others wish it were softer. The product's thinness is a recurring theme, with many reviewers mentioning it, and some finding it to be a drawback, leading to issues with corners curling. However, several customers feel the product is accurately represented in pictures and descriptions.