Customers find the product to be a good value for its price, with many praising its ease of assembly and sturdiness. However, there are significant concerns regarding the product's size, with multiple reviews indicating it is too small for adult cats and better suited for kittens. Durability is a mixed aspect, with some users reporting it lasts over a year, while others found it was destroyed by a kitten in less than a month. The product is generally seen as useful for kittens and for scratching.