Customers generally find the product to be attractive and soft, with many praising its quality for the price. However, opinions are mixed regarding the color, with some finding it not as pictured or described, while others love it. The texture is also a point of contention; while some describe it as soft and plush, others feel it is thin, not truly shag, or comparable to outdoor carpet. The comfort is noted as good by many, though some reviews suggest it may mat over time.