Customers find the product easy to use and helpful for their pets, particularly for senior or injured dogs needing assistance to get on furniture or into vehicles. The ramp's usefulness is highlighted, with many appreciating its ability to reduce jumping. However, opinions on adjustability are mixed, with some finding it sufficient while others wish for more levels. Functionality also receives mixed feedback, as some users find it works well for lower heights but not for higher beds, and a few experienced issues with the ramp's grade or durability. The value is a point of contention, with some finding it worthwhile despite the cost, while others feel it is too expensive given the reported issues with slipperiness, cracking, or steepness.