Customers highly praise the product for its exceptional softness and comfort, with many pets immediately taking to it. The material is frequently described as incredibly soft and cozy, with some reviewers noting it's double-sided for added comfort. While many find the size appropriate, a significant number of customers express a desire for larger options, with some finding it too small for their pets. Durability is generally viewed positively, with the product holding up well to washing and even some chewing. However, a few customers reported issues with the product falling apart after washing or being too flimsy.