Customers report mixed experiences with this product, with many citing issues regarding its reliability and functionality. Several users experienced the feeder stopping dispensing food, dispensing incorrect amounts, or having its clock reset. Concerns were also raised about the product's durability, with some units breaking or being easily knocked over. Additionally, some found the design and ease of use to be problematic, noting difficulties with assembly and cleaning. However, a few customers found the product to be dependable and effective for their pets' feeding routines.