Customers find the product to be a good size, with some noting it accommodates larger cats and fits well in small spaces. The product has received positive feedback for its durability, with some users reporting it lasting for years. However, there are mixed opinions regarding the product's components, with several customers experiencing issues with the door not fitting properly or falling off. Durability is also a concern for some, who found the product to be flimsy and breakable. While the color is generally liked, some users found the product to be not as sturdy as expected for its price.