Customers find the product to be aesthetically pleasing, with many appreciating its attractive appearance and how it blends with home decor. The design is frequently praised for being stylish and modern, making it a desirable piece of furniture rather than a typical cat tree. Many users report that their cats love the product, using it as a napping spot and scratching post. The product is also noted for its sturdiness and value for money, with some customers considering it worth the price. However, some reviews mention mixed opinions on the design, with specific concerns about the accessibility of the top basket for less agile cats and potential wobbling.