Customers are pleased with the product's color, appearance, and quality, noting it is accurately represented online and well-made. The rug is described as beautiful and a great value. However, some customers have experienced discoloration when the rug gets wet or spills occur, and it is not recommended for high-traffic areas due to natural fibers that can stick up. Durability is a mixed aspect, with some finding it stands up well to traffic and vacuuming, while others note issues with staining.