Customers find the assembly process for this product to be easy and quick. The color options are generally well-received, with specific mentions of nice grey and cream colors. However, some customers report that the product is not very comfortable, with issues like a hard or firm feel, and uncomfortable massage contact points. Product features receive mixed reviews, with some appreciating the heated massage, rocking, and swiveling capabilities, while others express a desire for power reclining instead of manual. The value is considered good, especially given the price point.
