Customers find this product to be very comfortable, with many praising its plush yet firm feel and soft fabric. The reclining feature is noted as smooth and easy to operate. The product's appearance is generally well-received, described as beautiful and nice-looking. Additionally, the sturdiness of the product is highlighted, with some reviewers specifically mentioning its solid construction. However, there are mixed opinions regarding the color, with some customers noting it appears different in person than described. One review also mentioned a sparking issue with the charging feature, though this was not a primary reason for purchase.