Customers praise the product's attractive appearance, noting it blends well with home decor and is a significant upgrade from traditional crates. Many find it easy to assemble and appreciate its sturdy construction and good quality materials. The size is generally considered appropriate, offering ample room for pets. The product is also seen as a good value for the price. However, some users have experienced issues with the wire bottom, finding it uncomfortable for pets and requiring additional bedding. There are also mixed opinions on the durability of the metal, with some reporting it can be bent or damaged by active dogs.