Customers appreciate the product's size, finding it suitable for multiple small pets or for use as a litter box enclosure. Its usefulness for travel, hotels, and outdoor excursions is frequently highlighted, with many praising its portability and ease of storage. The product is also considered safe, providing a secure space for pets. However, durability is a concern, with some reviews indicating it is flimsy and prone to seam separation, suggesting it may not withstand hyperactive or destructive pets.