Customers report significant issues with the durability of this product, with beaters rusting, chipping, and breaking, and mechanisms failing. Many find the product difficult to use, citing problems with inserting beaters and an overly fast slowest speed. Functionality is also a concern, as some units do not work upon arrival or stop working shortly after purchase. While some users appreciate the heating function and find the mixer easy to handle, the overall sentiment leans negative due to these recurring problems.