Customers have mixed opinions regarding the product's appearance and material. While some find it beautiful, gorgeous, and a "WOW" mirror with a unique coastal charm, others feel the appearance is deceiving, flat, and cheap-looking, not matching online images. The material, described as cardboard or tin, is a point of disappointment for many, with some finding it to be of poor quality. However, the style is generally praised for its coastal and nautical theme, fitting well in beach-themed bathrooms and spaces.