Customers generally find the product easy to assemble, with many praising the clear instructions. The comfort of the chair is frequently highlighted, with reviewers noting it is comfortable to sit on and as a bed. The ease of converting the chair into a bed is also a positive point. However, some customers experienced difficulties with assembly, citing misaligned holes and missing parts. Opinions on the firmness of the cushions are mixed, with some finding them comfortable and others describing them as quite firm. The color is well-received, and the product is considered good value by some.