Customers find the product to be very comfortable and soft, with many stating it's their favorite pillow. The quality is generally praised, with durable and washable covers. However, opinions are mixed regarding the material, with some reviews indicating a lack of down and only feathers, while others describe it as plush and fluffy. Customers also have mixed feelings about the value, with some finding it pricey for the comfort level and others noting it's not completely filled. The texture is described as soft and fluffy, though some find it a bit thin.