BW Creative Railing Systems warrants its balusters to be free from manufacturing defects in material and workmanship to the original consumer purchaser for a period of 25 years from date of purchase. This warranty is valid for Traditional, Tuscany and Seemore balusters used in standard residential applications and may not be assigned or transferred. This warranty does not cover damage caused by improper product application, abnormal or improper use, neglect, abuse, accident, alteration, welding, yard care equipment damage, abrasion, harsh chemicals, pool chemicals or ice removal chemicals, air pollutants, improper service or installation or lack of service, or damage caused by flood, fire or acts of God. Surface corrosion from nicks, dents and scratches are not covered. For product located 1 mile or less from the coast line, this Limited Manufacturers Warranty is for a period of 1 year from the date of purchase. This warranty does not cover balusters that have direct contact with salt water. The original consumer purchaser must contact BW Creative Railing Systems customer service directly via phone (800) 667-8247 or via email at [email protected] to obtain necessary warranty claim forms and a copy of the official claim process. This warranty does not cover and the amount of your restitution will not include labor to remove existing components or install the replacement components, shipping charges, sales tax or any other charges, nor is BW Creative Railing Systems or related entities required to provide such labor or service. The Warrantor at its sole option will replace or refund a prorated portion of the purchase price for any RAILSIMPLE™ balusters that are found to be defective under this warranty. The following proration schedule applies to all RAILSIMPLE™ Railing Balusters:
Warranty Details
Consumer misuse not covered, Defects Only, Failure to follow recommended care will void product warranty, Normal wear and tear not covered
30-Day Return Policy
Not loving it? We offer returns for most items within 30 days of delivery for a refund or store credit.
Earn 5% back¹ in rewards, plus more exclusive perksEarn 5% back¹ in rewards, plus more exclusive perks
Get $40 off your qualifying first order of $250+** with the Wayfair Credit Card!
Get $40 off your qualifying first order of $250+** with the Wayfair Credit Card!
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