Customers find the product to be very cute and adorable, with many positive comments on its appearance. The items are described as well-made and sturdy, making them suitable for outdoor use and perfect for fairy gardens. Reviewers also appreciate the product's usefulness for creating fairy gardens and as gifts. However, some customers feel the product is overpriced, especially since it does not include a bowl. There are also a few instances of items arriving broken, with suggestions for improved packaging.