Customers find the product to be very comfortable, with a good balance between firm and plush. The material is noted for staying cool and not conducting heat. The packaging is appreciated for arriving nicely and ensuring the product is not torn during shipping. Many reviewers also highlight the lack of unpleasant smells, making it suitable for those sensitive to synthetic materials. The value is considered worth the quality. However, some customers found the product to be very heavy, requiring assistance to move.