Customers praise the product's attractive appearance, with many noting that it looks even better in person and elevates their living spaces. The rug is frequently described as super soft, fluffy, and comfortable, making it a cozy addition to bedrooms and living rooms. The colors are generally reported to be as pictured, complementing various decor styles. Some reviewers also appreciate the non-slip features and ease of cleaning. However, a few customers mentioned that the rug is not as plush as expected and can appear matted after shipping, with some noting that the fibers from one square can overlap, creating a slightly messy look.