Customers report mixed opinions on the product's performance, with some praising its efficient flushing and water usage, while others experience frequent clogs and incomplete flushes. Durability is a significant concern, as many users have had to replace parts like flappers and seals multiple times, leading to leaks and constant running. Installation is generally considered easy by most, though some encountered issues with part fitment or initial setup. The design receives both positive remarks for its aesthetics and functionality, and negative feedback regarding flushing effectiveness. The product's appearance is frequently highlighted as attractive.