Customers appreciate the beautiful and soft colors of this rug, noting that it often looks even better in person than in pictures. Many reviewers also highlight its good quality and soft texture underfoot. However, there are significant concerns regarding durability, with multiple customers reporting issues such as excessive shedding, fraying knots, and the rug coming apart after minimal use. Some also found the product quality to be lacking, with uneven appearance and persistent shedding even after a year.