Customers appreciate the product's attractive appearance and high-quality construction, noting it looks more expensive than it is and functions well as both a cooler and a side table. Many reviewers highlight its durability, with some stating it holds up well outdoors even in harsh weather. The product is also praised for its aesthetics, fitting in well with patio decor and being a nicer alternative to plastic coolers. Some minor issues were noted, such as a chip in the wood upon arrival and potential wood cracking if left outdoors year-round.