Customers find the product to be visually appealing, with many praising its appearance and style, noting it as a statement piece that complements various decor. The comfort of the chair is frequently highlighted, with reviewers describing it as very comfortable and the leather as nice and soft. The quality of the build and materials is also a strong positive point, with customers indicating it is well-made and durable. However, several customers have expressed that the size is smaller than anticipated, with some wishing for a taller back.