Customers find the product to be comfortable and appreciate its cooling properties, with many noting it helps manage heat from memory foam mattresses. The fit is frequently praised, with reviewers stating it fits well and stays in place. The quality is generally considered good, and many feel it offers good value for the price. Some customers, however, have noted that the cooling effect may not be as significant as expected or may diminish over time. There are also mixed opinions regarding the advertised 2-inch thickness, with some finding it less substantial in the center.