Customers find the product visually appealing, with many praising its appearance and noting it looks great on their porches. The chairs are frequently described as sturdy and comfortable, with solid wood construction contributing to their durability. However, assembly is a significant challenge for many, with reviews consistently highlighting difficulties with unclear instructions, misaligned parts, and the overall time-consuming nature of putting the chairs together. Some customers also noted minor issues with the finish and rough spots on the wood.