Customers generally find the product to be visually appealing and a good size for smaller spaces, with many appreciating its sleek appearance. However, there are significant concerns regarding assembly, with numerous reviews detailing difficulties due to unclear instructions, misaligned holes, and poor quality hardware. The product's capacity is also a frequent point of contention, as many customers report it does not hold the advertised 24 pairs of shoes, particularly for larger or bulkier footwear. Quality is a mixed bag, with some praising its sturdiness and others noting flimsy materials and chipping.