Customers generally appreciate the attractive appearance of these shutters, with some noting they look great and elevate the look of their homes. However, there are significant concerns regarding the quality and material. Many reviewers describe the craftsmanship as terrible, with crooked slats, large gaps, and visible chips, gouges, and splinters. The wood is frequently described as cheap, rustic, and requiring sanding for smooth edges. Some customers also reported missing installation screws.