Customers find the product visually appealing, with many praising its appearance and the calming ambiance created by its lighting. The sound of the running water is also frequently mentioned as a positive attribute, contributing to a relaxing atmosphere. While many appreciate the product's size for smaller spaces, a significant number of reviews express disappointment that it is smaller than anticipated, with some feeling the product images are misleading. There are also mixed opinions regarding the product's durability and functionality, with some experiencing issues like pumps or lights failing after a short period.