Customers praise the product's attractive appearance, with many describing it as beautiful and stunning, fitting well into various decor styles. The quality is generally viewed positively, with reviewers noting well-made construction and attractive raffia lining. Functionality is also a strong point, with customers appreciating the double bulbs and pull chains. However, some customers have expressed concerns regarding the quality of the lamp base covering, noting it is not the highest quality and can have visible seams.