Customers appreciate the product's appearance, with many finding the colors attractive and the rug to be a good-looking addition to their rooms. The material is described as thick, soft, and cozy by some. However, opinions on color are mixed, with some finding it true to the picture and others noting it differs from the website's depiction, appearing more orange or blue-gray than expected. There are also concerns about the material not matching the description of a tightly woven wool rug.