Customers praise the product's beautiful appearance, noting its reflective qualities and how it enhances their fire pits. The glass is described as shiny, vibrant, and looking like cut gemstones. Many find the product to be a good value for the price, especially when compared to local store offerings. Customers also appreciate the quality of the glass and the variety of attractive colors available. However, some reviewers mentioned that the packaging was not well-sealed, leading to a mess upon arrival. Additionally, a few customers felt that one bag was not enough to adequately fill their fire pit.