Customers find the product to be visually appealing, with many admiring its trendy look and how great it looks on their patio. The material is described as beautiful and solid, contributing to a comfortable and well-constructed piece. However, opinions on the material are mixed, with some finding the finish rougher than expected and others noting the handle as poor quality and the material as a dull color. The hardware, specifically the leather handles, is also positively mentioned for its functionality and aesthetic.