Customers appreciate the product's appearance and quality, often describing it as beautiful and well-made. Many reviewers also find the thickness to be a positive attribute. However, opinions on the color are mixed, with some finding it to be as expected and others noting discrepancies from online images, describing it as more tan or brown than gray. Concerns about durability have also been raised, with some users reporting issues like fraying or coming apart, particularly with pets or in high-traffic areas.