Customers generally find the product to be attractive and a good value, with many appreciating its appearance and ability to store a large number of shoes. However, opinions on assembly are mixed, with some finding it easy and others encountering difficulties with unclear instructions and missing parts. Concerns have also been raised regarding the quality of materials, with some reviewers noting cheap construction and damage. Functionality is generally seen as adequate, though some users have noted issues with drawers not having rails and doors not staying shut.