Customers find the product to be very comfortable and a perfect size for their spaces, fitting well in small apartments and living rooms. The appearance is consistently praised, with many noting it looks exactly as pictured. The chenille fabric is described as comfortable and desirable. The color options are also well-received. Some reviewers mention the product is firm, which is preferred by some but noted as potentially hard by others. A few customers found the recliner side a bit short, with their feet hanging off.