Frequently Asked Questions

Have questions about Klarna? Find your answers below. For further help or troubleshooting, please contact customer service.

Who can use Klarna?

To be eligible to use the Klarna Shopping Service you must: Be a resident of the United States or its territories, be at least eighteen years old or of legal age in your state of residence, have a valid card/bank account, have full legal capacity to enter into a contract, accurately provide your true and correct personal details, and be able to receive security verification codes via text message.

Can I modify or reschedule my payment plan?

In some cases, you may be able to reschedule your payment. This can be done through the Klarna app or by contacting Klarna customer support. Options may depend on your payment plan and account status.

How do I check my Klarna payment schedule?

You can view your payment schedule anytime through the Klarna app or website. Your account shows orders, due dates, and amounts, so you can stay on top of your payments.

How do I report a return?

Please follow Klarna’s return instructions in order to receive support and get your payment paused. If you report a return, Klarna Buyer Protection promises to hold your payment for 21 days. These 21 days are to ensure that the store has enough time to process your return..

What if something goes wrong?

Klarna offers buyer protection to help you if you have a problem with a purchase.
 For more information visit the Buyer Protection Policy here.

Financing Details

5For Klarna: See here for payment terms. A higher initial payment may be required for some consumers. Monthly financing through Klarna issued by WebBank. CA resident loans made or arranged pursuant to a California Financing Law license.