Customers report that the product is very soft underfoot, with some noting that their pets enjoy lying on it. However, there are significant negative comments regarding the color and appearance, with many reviewers stating that the color is only on the surface and wears off easily, revealing white fibers. This leads to a poor quality impression and an undesirable appearance, especially after vacuuming or walking on the rug. The design is also criticized for its lack of color saturation and uneven application.