Customers find the product to be comfortable, with many appreciating its supportive seating. The appearance is frequently praised, with reviewers describing it as beautiful and a statement piece. The color options are also well-received, with customers pleased with the richness and accuracy of the shades. The quality of the product is generally viewed positively, with comments on its good construction and sturdiness. However, some customers have noted that the fabric can attract and hold debris, which is a drawback.