Customers find the product visually appealing, describing it as pretty and lovely, adding a nice touch to rooms. However, there are significant concerns regarding its brightness, with multiple reviews noting the LED bulbs are too bright and not warm-toned. Functionality issues are also reported, including a European plug, missing parts, and screws that do not fit, leading to instability. Some customers also expressed disappointment with the quality, with one instance of receiving a used, overheated item.