Customers find the product to be beautiful and a great design, with many appreciating its aesthetic appeal and how it complements their bathrooms. The product is also considered a good value, with reviewers noting it was less expensive than other options. Some customers also praised its quality and solid construction. However, a recurring concern is the handheld sprayer, which some find has too much pressure and can spray water outside the tub, leading to mixed opinions on its overall design functionality.