Customers find this product to be very comfortable, with many appreciating its classy look and value for the price. The color is frequently mentioned positively, with reviewers stating it perfectly matches their rooms. However, opinions on quality are mixed, as some customers report issues with seams ripping and recliners malfunctioning after only a few months of normal use. There are also some concerns regarding the product's size, with one reviewer noting it was not as long as described and another wishing it were a bit deeper.