Customers find the product to be a good value, with some noting it is priced significantly lower than comparable items. However, opinions on the color are mixed, with some finding it beautiful and true to the picture, while others report it is lighter or darker than expected and lacks contrast. The product's thickness is a common concern, with many reviewers finding it thinner than anticipated and requiring a rug pad. Some customers also received samples instead of full rugs, leading to negative value perceptions.