Customers generally find the product to be attractive and a good value, with many praising its appearance and how it helps keep shoes organized and out of sight. The size is often noted as fitting well in entryways and smaller spaces. While many found assembly to be easy, some reviews indicate that instructions can be unclear or that assembly is difficult. Opinions on the quality are mixed, with some finding it to be good for the price, while others describe it as cheap or flimsy. The product's size is also a point of mixed feedback, with some finding it perfect and others noting it is smaller than anticipated or has limited space for taller shoes.