Customers find the product to be beautiful and lovely, with many appreciating its thick wool material and soft texture. The color is frequently praised, with specific mentions of a perfect Wedgwood blue and a nice, thick feel. However, there are mixed opinions regarding the color, as some customers received shades that were not as advertised, describing them as light lime green, more pink than red, or lighter than expected. Additionally, some reviews note that pieces of the rug seem to come off with vacuuming.