Customers find this product to be very comfortable and soft, with many praising the easy assembly process, often involving just screwing in the legs. The corduroy material is frequently highlighted as being soft and of good quality. Reviewers also appreciate the attractive colors and the lightweight nature of the ottoman, making it easy to move. However, some customers noted that the top cushion does not attach to the base, which can cause it to shift. Additionally, a few reviewers expressed disappointment that the legs are made of plastic, which they felt detracted from the overall quality and value.