Customers highly praise the product for its exceptional comfort, with many describing it as sleeping on clouds and a significant improvement for back and hip pain. The quality is consistently noted as excellent, with well-made materials and durable stitching. The fit is generally good, staying securely in place. Reviewers also find the product to be a great value, offering a luxurious feel and added cushioning at a lower cost than a new mattress. The thickness is as described and provides a desirable euro-top feel.