Customers generally praise the product for its attractive appearance and sturdy construction, noting that it functions well and helps organize shoes effectively. Many reviewers found assembly to be straightforward and appreciated the rotating feature for easy access. However, opinions on the product's size are mixed, with some finding it larger than expected and others wishing it were bigger or had more space between tiers for taller shoes. Some customers also reported issues with the quality of materials, such as easily scratched surfaces or flimsy laminate.