Customers praise the product's appearance, noting its beauty and how it lays flat quickly. The colors are generally well-received, with specific mentions of cream and grey tones. Reviewers also highlight the comfort and softness of the material, describing it as thick and pleasant underfoot. The quality of the rug is frequently mentioned as being very nice and better than expected. However, some customers have experienced issues with snagged loops, particularly with pets, and one reviewer noted discoloration.